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ECG Power App: Everything you need to know about the new ECG App

With the Electricity Company of Ghana joining the national digitization drive, the need to render its services digitally is in order.

A recent development from the ECG shows a strong commitment to using technology to render services to its large base like electronic power payments, fault reporting, and purchasing consumer power units (prepaid).

According to the ECG, their two main reasons for going digital are (i)to use technology in delivering power to its customers and (ii) to solve revenue mobilization issues.

Of course, while there are still little issues surrounding the Electricity Company of Ghana’s digitization agenda, customers purchasing electricity credits from the comfort of their homes without joining “notorious” queues at these vending centers should be one of the best decisions by the power company in a while.

But then, is the power app only for prepaid buying? Why should someone download this app in the first place?

As a homeowner, having this app on your mobile phone is not only for prepaid purchases but also serves as the only interface you have to interact with the Electricity Company of Ghana.

A recent development from the ECG suggests that customers will now be required to do everything through the ECG Mobile App. For example, requesting new meters, additional loads, and more.

In this guide, we will look at everything you can do with your ECG Power App.

Table of Contents

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How to download and register for the ECG App

Visit Google Playstore or Apple Appstore and download the ECG Mobile App.
Enter your phone number and verify OTP. You can dial USSD shortcode *713*414# to view the OTP code. Please Note, that your mobile number may be crosschecked with your Ghana card.

How to Add your Meter to the ECG power app

Both prepaid and Postpaid meters can be added to a user account.

Log in to the mobile app and go to Meters.
Select whether Prepaid Meter or Postpaid Meter.
Enter your Meter Number and Verify.
Give your meter a name and a GPS address. (The GPS address enables ECG to notify the user about relevant service issues that may affect the meter in the future).
Verify the information and Save.

How to Top Up Prepaid credits online with the ECG mobile app

To buy credit for a prepaid meter, a user must:

Log in to the mobile app and select a prepaid Meter.
Tap on buy credit on the saved prepaid Meter.
Enter the amount of prepaid credit to pay for.
Select a preferred payment option.
Proceed to see the status of the transaction and also view the receipt for a successful transaction.

How to Pay Postpaid Bill with the ECG Mobile app

To pay for your Postpaid bill with the ECG app, a user must;

Log in to the mobile app and select a Postpaid Meter.
Select Pay Bill on the saved postpaid Meter.
Enter the amount of postpaid credit to pay for.
Select a preferred payment option.
Proceed to see the status of the transaction and also view the receipt for a successful transaction.

How to add Payment method(Mobile money or Bank) to ECG mobile app

Log in to the mobile app and select wallets.
Tap on Add Mobile Money Wallet or Bank Card
Select Mobile money >> Add Mobile money number and select network.
Tap Save Wallet to add your Momo wallet OR,
Select your Bank from the list >> Add Bank account number, and tap continue.
Follow the prompts to complete.

How to report a fault with the ECG mobile app

Log in to the mobile app.
On the top right corner, select Service Request.
Select from the available options( Report Faulty meter, Report inaccurate billing, report illegal connections or staff misconduct)

How to view all Transactions on the ECG Power app

Log in to the mobile app and select Transactions.
All payment requests for the purchase of prepaid credits and postpaid bills are shown under Transactions.
Payment may be filtered for different periods.
A user may view all payments across selected periods as a graphical representation of meter payments and invoices.